Seamless, Scalable, and Reliable Support for Your Business
We help organizations eliminate IT headaches by delivering reliable, full-service Managed IT Services designed to keep your business running efficiently, securely, and cost-effectively.
Whether you need a complete outsourced IT department or supplemental support for your internal teams, we tailor our services to fit your needs—so you can focus on growing your business, not managing technology problems.
IT End User Support
Business Analysis Services
Infrastructure Support
Your employees deserve quick, friendly, and effective IT assistance—anytime, anywhere. Portfolio provides 24/7 or business-hours Service Desk and IT Helpdesk support with rapid response times, ensuring your team can stay productive.
What’s included:
- Tier 1–3 support for desktops, laptops, and mobile devices
- Troubleshooting for software, hardware, and connectivity issues
- Password resets, user account administration, and security assistance
- Remote and convenient support options
- SLA-driven response and resolution times
Infrastructure Support
Business Analysis Services
Infrastructure Support
Your IT infrastructure is the backbone of your organization—servers, storage, cloud, and on-prem systems must work seamlessly to keep your business moving. Portfolio delivers comprehensive IT Infrastructure support to help you maintain, optimize, and scale your technology foundation while reducing downtime and risk.
What’s Included:
Server Management
- Installation, configuration, and ongoing maintenance of physical and virtual servers
- Patch management and performance tuning
Cloud Infrastructure Support
- Setup and management of AWS, Azure, or hybrid cloud environments
- Backup, storage, and disaster recovery planning
System Monitoring & Alerts
- 24/7 monitoring of critical systems
- Proactive issue detection and resolution
Storage & Backup Solutions
- Data storage optimization
- Automated backup and disaster recovery
Infrastructure Upgrades & Migrations
- Hardware refreshes, virtualization, and cloud migrations
- Minimal disruption during implementation
Business Analysis Services
Business Analysis Services
Business Analysis Services
Portfolio helps organizations bridge the gap between business strategy and IT execution through Business Analysis (BA).
Our BA team partners with your stakeholders to understand your challenges, define requirements, and translate them into clear, actionable solutions—ensuring your technology investments deliver measurable results.
What’s Included:
Requirements Gathering & Documentation
- Conduct stakeholder interviews, workshops, and process reviews to capture accurate business and functional requirements.
Process Mapping & Optimization
- Analyze workflows, identify inefficiencies, and design improved processes that align with organizational goals.
Technology & Gap Analysis
- Evaluate current systems, identify capability gaps, and recommend technology or process improvements.
Solution Design & User Stories
- Create clear specifications, user stories, and acceptance criteria for development or vendor solutions.
Change Management Support
- Assist with communications, training plans, and adoption strategies to ensure successful rollouts.
Business Intelligence
Business Intelligence
Business Analysis Services
Data is only valuable if it drives decisions. Portfolio offers Business Intelligence (BI) and Reporting Services to help organizations harness their data for smarter strategy, faster decisions, and measurable results. We design and support BI solutions that turn raw information into clear, actionable insights, so your leaders can make informed, data-driven choices.
What’s Included:
Dashboard Design & Development
- Build interactive dashboards in Power BI, Tableau, or your preferred platform
- Deliver real-time visibility into KPIs, operations, and financials
Data Integration & Modeling
- Combine data from multiple systems (ERP, CRM, HR, Finance) into a single source of truth
- Design scalable data models for accurate analysis
Automated Reporting
- Replace manual spreadsheets with automated, scheduled reports
- Custom reports tailored to each department or leadership level
Advanced Analytics
- Trend analysis, forecasting, and scenario modeling
- Data-driven recommendations for strategic decision-making
Ongoing Support & Optimization
- Dashboard tuning, security configuration, and performance monitoring
- Training for business users and leadership teams
Application Support
Business Intelligence
Application Support
From ERP and CRM systems to industry-specific applications, Portfolio offers expert application management and end-user support to minimize downtime and ensure seamless workflows.
What’s included:
- Functional and technical support for key business applications
- User training and troubleshooting
- Patch management, updates, and vendor coordination
- Incident resolution and root cause analysis
- Performance monitoring and optimization
Network Operations
Business Intelligence
Application Support
A secure, scalable, and high-performing network is critical to your business success. Portfolio’s Network Engineering and Operations team helps design, implement, and maintain networks that support your current and future needs.
What’s included:
- Network architecture design and implementation
- Monitoring, incident detection, and performance tuning
- Firewall and security management
- Cloud infrastructure support
- Disaster recovery and redundancy planning